- Life Science
- Medical Device
Vice President, Customer Experience
Innovative, Exciting Career Opportunity.
15+ years of leadership experience in customer success, account management, business consulting, preferably within a SaaS model and at large, global scale
Solid business to business and business to consumer expertise with demonstrated ability to set up customer success programs for both B to B and B to C
10+ years leading leaders and managing teams
10+ years of strategy development and strategic planning and development and experience in leading customer-facing organizations at an Executive level
Background leveraging data and analytics in decision making
The VP will set the overall vision and strategic plan for onboarding, customer enablement, customer success management and drive customer success outcomes
You will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall client retention and product upgrading.
Inclusive benefits package: 401k and customizable benefits including dental, vision, medical, for you and your dependents
Opportunity to work remotely with monthly office visits for 1-2 days.