Vice President, Customer Experience

Innovative, Exciting Career Opportunity.

   15+ years of leadership experience in customer success, account management, business consulting, preferably within a SaaS model and at large, global scale

   Solid business to business and business to consumer expertise with demonstrated ability to set up customer success programs for both B to B and B to C

   10+ years leading leaders and managing teams

   10+ years of strategy development and strategic planning and development and experience in leading customer-facing organizations at an Executive level

   Background leveraging data and analytics in decision making

Responsibilities

   The VP will set the overall vision and strategic plan for onboarding, customer enablement, customer success management and drive customer success outcomes

   You will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall client retention and product upgrading.

Benefits:

Inclusive benefits package: 401k and customizable benefits including dental, vision, medical, for you and your dependents

Opportunity to work remotely with monthly office visits for 1-2 days.